Let us give you ten reasons to choose Terranova for your Costa Rica vacation.
Not only we are locals, but also in the country. So, you can feel free to ask all questions. We know the answers when it comes to the best experiences in Costa Rica.
In a country, as small as Costa Rica, reputation is transcending. Our passengers are supplier’s favorite costumers.
And it is not only because we pay on time. It is because we are always in personal contact with them. Our suppliers are our friends, they are known to us, and we are known to them.
Thanks to this personal contact with the suppliers we get the first-hand information.
If you look at our team, you will find is not a large division, and the reason is simple. We believe in very personalized boutique-style service.
5. Efficient Communication flow with our passengers in all trip stages.
From the first contact, we have, to much after the holiday ends, we like to talk with our passengers.
As we like to have communication with our clients and our suppliers, we do confirm the service the prior day.
We have a compromise with you, and we don’t let details loose.
Either because your flight is delayed, or because you are in doubt about a pickup time for your tour tomorrow, we are a support team for you, 24/.
We have a creating team of travel experts designing the most amazing experiences that you can live in Costa Rica.
We became experts in Costa Rica because we love traveling and we love this land. It truly amazes us every day!
We believe in travel, and we believe that the pure life of Costa Rica can lead you to real life-changing experiences, breaking the charm of routine and stress and making you soar in nature’s unbiased freedom.
Henry has been part of the Terranova Team for almost 9 years, nowadays he is our Inbound Department Manager.
He is involved in sales, marketing and also takes care of product development in Costa Rica. One of his top priorities is to be aware of new properties or destinations in the country to offer to our customers, scouting around the country to achieve this.
He brings to the company over 15 years of experience in the tourism industry: he’s been part of different local tour operators as a sales department representative/manager handling major accounts for some of the biggest DMCs’ in the country; he has also been part of a US company working as a sales rep in New York City for a couple of years, experience that gave him the insight of the culture of our main target travelers. He has also been on the field, working as a tour leader for groups of Costa Ricans traveling across Asia. Through this experience, he was able to experience firsthand the destination and became an Asia expert as well.
Henry is passionate about everything, life, the infinite beauty of Costa Rica and the travel industry. The satisfaction of his customer is a top priority.
You will always read in all his clients’ reviews how he puts his heart and soul for visitors to be fulfilled in all their expectations. For him, traveling goes beyond just seeing new beautiful places but must be an experience that is lived through all senses.
“My philosophy is to build a bond with each of my clients, looking for a deep and clear understanding of their dreams, their needs, and their wishes so we can create together an experience that will get to the core of the pure life of Costa Rica,” says Mr. Rodriguez
Internacional Sales Manager
Frank Castro has been involved with Destination Management Companies in Africa, Asia, and South America for almost a decade.
He recently shifted his focus to Latin America and now represents Terranova as the USA representative, based in Southern California.
Frank supports the travel trade and clients with info and curating trips in real time. Frank grew up in Malibu, California and has spent much of my life traveling in search of perfect waves, beautiful peaks, and inspiring wildlife safaris.
He has worked managing luxury safari lodges in Africa and has been the International Sales & Marketing Director for various luxury adventure companies, curating trips around the world. His passion for surfing and yoga brought him to Latin America and he has spent more and more time in the region with his family.
He has covered the globe extensively and has spent countless hours finding, organizing, and promoting adventures around the world for almost a decade. He has supported some of the top brands in the industry with luxury adventures on the ground and has built a reputation for providing high-level experiential travel.
Luis Esteban Mendieta
Luis Esteban has a competitive spirit that defines and also leads him to always seek the best for his clients.With more than 13 years of experience in the hotel industry and travel agencies, Luis Esteban is always seeking to travel trends that provide an unforgettable experience for their customers.
For more than a decade he has worked for clients from England, Germany, Spain, Portugal and Latin America which has helped to expand his horizons with a clear vision of the traveler who seeks Costa Rica as an ecological, adventure and peaceful destination oriented to the conservation; which is one of the areas he loves most: Sustainability.
He has also promoted throughout his career that his clients travel with a sense of preserving the natural resources of his native country Costa Rica.
His attention to detail has led him to achieve imminent success with his most demanding clients by providing customized trips to destinations such as Nicaragua, Panama & Costa Rica.
His passion for traveling has allowed him to experience the country will all his senses and his goal is to transmit this to his clients through an excellent service, kindness and a smile on his face.
Inboud Department / Operations
Susana supports our Inbound Operations Department in Terranova ensuring that our customers have everything they need punctually and efficiently, and most important without even noticing.
Susana began her experience in Tourism in 1993. She graduated from Universidad Latinoamericana de Ciencia y Tecnologia (ULACIT). Some of her career achievements include supporting customers from different markets such as United States, Europe, and Latin America as an Operations Manager for well-known companies in the tourism industry.
Susana was born in San Jose the capital of Costa Rica and is the oldest of three siblings. She likes to spend her free time with her family and friends and also experiencing the beauty of the country she is passioned about: Costa Rica Pura Vida!!